SERVICES
DUBUQUE
MANAGED IT SERVICES
DUBUQUE
MANAGED IT SERVICES
Whether you’re delegating IT service tasks to employees or burdening your current IT department with increasing business needs, you risk reducing your business’s productivity and efficiency.
A partnership with JOB Technologies means you will have the Dubuque managed service provider you need without taking on-site workers away from the tasks you pay them to perform. Our partnerships with Microsoft, Cisco, and other major tech companies give us priority access to cutting edge solutions for you.
OUR PROCESS.
PROACTIVE MAINTENANCE
24/7 monitoring of software and hardware. Weekly updates, scheduled reboots and immediate updates for zero-day threats.
SECURITY UPDATES
Weekly security updates to any vulnerabilities that have the potential to affect your systems.
ASSET MANAGEMENT
Complete overview of all IT equipment and software. Up-to- date log of warranties, hardware lifecycle and licenses.
IT SUCCESS MANAGER
Consulting with Client on the how, why and where to expand your business using the power of technology.
UNLIMITED REMOTE & ON-SITE SUPPORT
When you need help, you’re our No. 1 priority. No waiting 48+ hours for a regional or national support technician to call you back.
THIRD PARTY SOFTWARE SUPPORT
We learn the tools that you and your team are using every day so that we can help provide support when needed.
PORTAL ACCESS
Clients have access to an easy-to-use portal that hosts a knowledge base support articles specific to your business, provides a complete IT overview of your business and makes requesting and ordering new equipment easy.
SERVICE LEVEL AGREEMENT
Have the confidence that if issues arise, our priority is resolving those issues as quickly as possible.
ENDPOINT DETECTION & RESPONSE
Antivirus and Ransomware detection and response 24/7 by an actual human.
WEB CONTENT FILTERING
Keeps you off the bad sites, even if you are not at the office.
EMAIL TESTING & TRAINING
Simulated phishing attacks that train end users on what to look out for in their inbox.
DARK WEB MONITORING
Constantly searching on the dark web for possible compromises of your accounts.
THIRD PARTY PENETRATION TESTING
A third party company performs regular security tests of your business IT.
HYBRID BACKUP SOLUTION
Receive hourly local backups and daily cloud backups.
INFINITE CLOUD RETENTION
Maintain an infinite duration of backups ready for recovery on the cloud.
RANSOMWARE DETECTION
Backup device instantly recognizes and alerts of potential ransomware attacks.
MULTIPLE RESTORE OPTIONS
Support local bare metal restores, instant file-based restores, image exports and more.
BUSINESS CONTINUITY
Instant virtualization of any backed up device from the cloud.
AUTOMATED VERIFICATION
Daily backup integrity and cloud screenshot verification.
OUR PROCESS.
I. SCHEDULE CONSULT
Begin your journey with us by scheduling a consultation. Through meaningful conversations, we gain insights into your challenges and existing IT landscape. Understanding your pain points allows us to lay a strong foundation for a tailored solution.
II. DEVELOP CUSTOM PLAN
No two businesses are alike, and neither are their IT needs. Our experts craft a bespoke plan that aligns with your unique goals and challenges. Your success drives our strategy, ensuring that your IT plan is finely tuned to your specific requirements.
III. LAUNCH
Harness the potential of cutting-edge technology as we put your personalized plan into action. Our industry-leading solutions seamlessly integrate to manage and safeguard your critical data and technology infrastructure. Your security and efficiency are our top priorities.
IV. ON-GOING SUPPORT
Our commitment extends beyond implementation. We adopt a proactive approach, consistently monitoring your systems for optimization opportunities. As your trusted partner, we evolve with your needs, providing ongoing support that maximizes your IT efficiency and effectiveness.